Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, mobile phone number, email address, service address, and preferred contact method.
• Vehicle and service information: vehicle year, make, model, condition, requested services, photos you choose to provide, and details such as pet hair, stains, odors, or other concerns.
• Appointment and transaction information: requested date and time, service location, booking history, quoted or purchased services, and payment status. Payment-card details may be processed by a payment provider rather than stored by us.
• Communications: messages, emails, call details, responses to our text messages, customer-service requests, reviews, and feedback.
• Website and device information: IP address, browser or device type, pages viewed, referring pages, and cookie or similar technology data, when collected by our website or service providers.

2. How We Collect Information

We collect information directly from you when you complete a website quote or booking form, submit a Meta lead form, call, email, text, or otherwise communicate with us. We may also receive information from platforms and providers that help us advertise, manage leads, schedule appointments, process payments, host our website, or deliver communications.

If you submit information through a Meta lead form, Meta provides the information you chose to submit to us. Meta's own handling of information is governed by its separate terms and privacy policies.

3. How We Use Information

We may use personal information to:

• Respond to quote requests and answer questions.
• Recommend, schedule, confirm, provide, and follow up on detailing services.
• Send appointment reminders, service updates, and customer-care messages.
• Process and document transactions, prevent fraud, and maintain business records.
• Operate, secure, analyze, and improve our website, advertising, services, and customer experience.
• Comply with law, enforce our terms, and protect our rights, customers, staff, and property.

4. SMS/Text Messaging Program

When you provide your mobile number and give the required consent, Steam Auto Spa may send text messages about quote requests, booking confirmations, appointment reminders, service updates, customer support, and follow-ups about your service. We do not send marketing or promotional text messages.

• Message frequency varies based on your inquiry and appointment activity.
• Message and data rates may apply.
• Reply STOP to opt out of further messages from that number.
• Reply HELP for help, call 724-713-4508, or email info@thesteamautospa.com.
• Consent is not a condition of purchase.

After you opt out, we may send one final message confirming your request. If you later want to receive text messages again, you must opt in again. Opting out of text messages does not prevent us from communicating with you through another channel when permitted, including to complete an existing service request. See our Terms & Conditions for full SMS terms.

5. Mobile Information Is Not Shared for Marketing

Mobile phone information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us operate our messaging program solely as needed to provide those support services.

We do not sell mobile phone numbers or SMS consent records. We may provide limited information to vendors that support our communications, customer service, lead management, scheduling, hosting, or other business operations. Those providers may use the information only to perform services for us, subject to their contractual and legal obligations.

6. Other Ways We May Disclose Information

We may disclose information:

• To service providers working on our behalf, such as website hosting, customer relationship management, scheduling, communications, analytics, advertising support, and payment processing providers.
• When required by law, legal process, or a valid government request.
• When reasonably necessary to protect the safety, rights, or property of Steam Auto Spa, our customers, our staff, or others.
• As part of a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate safeguards.
• With your direction or consent.

The SMS-specific restrictions above continue to apply to mobile phone information and text-message opt-in data.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, manage customer relationships, resolve disputes, enforce agreements, and comply with law. Retention periods vary based on the type of information and why we hold it. We may keep suppression records after an SMS opt-out so that we can honor the request.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

• Texts: Reply STOP to opt out. Reply HELP for assistance.
• Email marketing: Use the unsubscribe instructions in a promotional email, if provided, or contact us.
• Cookies: You may be able to control cookies through your browser. Disabling them may affect website features.
• Access, correction, or deletion: You may contact us to request access to, correction of, or deletion of personal information. We may need to verify your identity and may retain information where required or permitted by law.

10. State Privacy Rights

Depending on where you live, applicable law may provide additional rights concerning personal information. We will respond to a valid request as required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the request.

12. Third-Party Sites and Platforms

Our website, ads, or communications may link to or use services operated by other companies, including Meta. Their privacy practices are governed by their own policies. This Privacy Policy applies only to information handled by Steam Auto Spa.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the “Last updated” date. Changes apply when posted unless a later date is stated.

14. Contact Us

Questions, privacy requests, or SMS support requests may be sent to:

STEAM AUTO SPA LLC
723 Mulkerrin Ct, Mars, PA 16046 (mobile service; no walk-in location)
Phone: 724-713-4508
Email: info@thesteamautospa.com or haarisadeel77@gmail.com